Shipping policy

We're committed to delivering your order quickly and efficiently.

Free Shipping

We offer FREE shipping on all orders within South Africa.

Order Processing

Once your order is placed and payment has been confirmed, we'll begin preparing it for dispatch.

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

After your order has been dispatched, delivery typically takes 5–10 business days, depending on your location.

You'll receive tracking information once your order has been shipped, allowing you to follow your parcel until it arrives.

Delivery Delays

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to courier services, public holidays, weather conditions, or other unforeseen circumstances.

Need Help?

If you have any questions about your order or delivery, we're here to help.

Email: hello@mysinova.com

Phone: 081 462 8393

Support Hours

• Monday – Friday: 9:00 AM – 4:00 PM (SAST)
• Saturday: 9:00 AM – 12:00 PM (SAST)
• Sunday & Public Holidays: Closed