Shipping policy
Sinova Shipping & Delivery Policy
Last Updated: 14 August 2026
Thank you for shopping with Sinova. We aim to get your order to you as quickly and safely as possible.
1. Delivery Time
Orders are generally expected to arrive within 8–11 working days after your order has been processed and dispatched.
Working days are Monday to Friday and exclude weekends and public holidays.
2. Our Courier
Sinova uses The Courier Guy to deliver orders.
Once your order has been handed over to the courier, delivery is managed by the courier company and is subject to their delivery schedules and operating conditions.
3. Shipping Delays
Although we do our best to ensure your order reaches you within the estimated timeframe, delays can sometimes occur due to circumstances outside Sinova's direct control.
These may include:
- Courier delays
- High delivery volumes
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Remote-area deliveries
- Operational issues
- Unforeseen events affecting transportation
Sinova is not responsible for delays caused by the courier or circumstances outside our reasonable control.
A courier delay does not automatically qualify an order for a refund or cancellation where the order remains in transit and is ultimately delivered.
4. Tracking Your Order
Once your order has been dispatched, tracking information may be provided to you so that you can follow the progress of your delivery.
Please ensure that the email address and contact details provided during checkout are correct.
5. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
Sinova is not responsible for delays or additional delivery costs caused by incorrect, incomplete or inaccurate information provided by the customer.
If you realise that you entered the wrong delivery information, please contact us as soon as possible at:
We will do our best to assist you before the order is dispatched.
6. Failed Delivery Attempts
If the courier is unable to deliver your order because nobody is available, the address is incorrect, or the courier cannot otherwise complete the delivery, additional delivery arrangements may be required.
Any additional costs resulting from incorrect information or circumstances caused by the customer may be the customer's responsibility where permitted by law.
7. Orders That Appear to Be Delayed
If your order has not arrived after the estimated 8–11 working day delivery period, please contact us at:
Please provide your order number so that we can check the delivery status with the courier.
We will do our best to assist you in locating your order.
8. Lost or Undelivered Orders
If your order appears to have been lost or is confirmed as undelivered, please contact Sinova.
We will investigate the matter with the courier and determine the appropriate next steps in accordance with applicable law.
9. Contact Us
If you have any questions about your delivery, please contact:
Sinova
Email: Hellomysinova@gmail.com
We aim to respond to all enquiries within 24–72 business hours.